Shipping & Returns

At MerchProz, we strive to provide a seamless and efficient shipping experience for our customers. Our store policy outlines the following guidelines for shipping orders from our location in Texas:

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1. Order Processing Time: Once an order is received, we make every effort to process and fulfill it promptly. Our standard order processing time is typically 1-2 business days, excluding weekends and holidays.

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2. Shipping Methods: We utilize reliable shipping carriers to ensure the safe and timely delivery of your orders. The available shipping methods and carriers will be presented to you during the checkout process, allowing you to select the option that best suits your needs.

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3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping costs will be displayed at checkout, giving you transparency and the opportunity to review the charges before finalizing your purchase.

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4. Shipping Destinations: We offer shipping to various destinations within the United States and internationally. However, please note that shipping options and rates may vary depending on the destination. Certain restrictions and additional charges may apply for international orders due to customs regulations and duties.

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5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. This allows you to monitor the progress of your shipment and estimated delivery date.

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6. Delivery Time: The estimated delivery time depends on the shipping method and the destination. Domestic orders within the United States generally take 3-7 business days for delivery, while international orders can take longer due to customs clearance procedures and local postal services.

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7. Lost or Damaged Packages: In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and provide a suitable solution, such as initiating a claim with the shipping carrier or arranging for a replacement shipment.

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8. Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that the shipping address is correct and includes all relevant details, including apartment numbers or suite numbers. MerchProz will not be held responsible for any delays or issues arising from incorrect or incomplete address information.

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9. Shipping Notifications: We may send shipping notifications via email, providing updates on your order status and tracking information. Please make sure to check your email inbox, including spam or junk folders, for any communication related to your shipment.

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10. Shipping Policy Updates: MerchProz reserves the right to update or modify our shipping policy as needed. Any changes to the policy will be communicated on our website, and the updated policy will apply to all orders placed after the policy revision date.

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By adhering to these shipping policies, MerchProz aims to ensure reliable and timely delivery of your orders, keeping you informed throughout the shipping process and providing assistance in case of any issues or concerns.